Shipping and Returns

Returns Policy
Exchange only, no money back. All returns are issued as store credit (a gift card sent by email). Merchandise must arrive back to us within 14 days of the confirmed delivery date indicated by your order's tracking number.

Items must be in brand new condition: no signs of wear, tags attached, unwashed, unaltered, stain free, makeup free, smoke free and deodorant free.

Final Sale
All SALE items are final sale, small sales or big sales, no exceptions. Final sale items include: Jewelry, Fall Sale, $20 sale tab, Holiday/Seasonal Sale, flash sale, any celebration discounted items, and any other discounted items. These items cannot be returned. If final sale items are sent back, we will hold onto them for 30 days before donating them to a local charity. It is the customer's responsibility to reach out to get these items back.

How to Start a Return
Start your return through our Returns Portal: https://www.charlotteheartboutique.com/apps/redo/returns-portal/login

1. Enter your order number and email to log in.
2. Select the item(s) you'd like to return and follow the prompts.
3. Print your return shipping label and drop off your package.

Please do not attempt to return items beyond our 14 day return window. The portal will not accept returns outside this window or for final sale items.

Return Shipping
Buyer assumes all return shipping costs unless we made a mistake. The cost of the return label will be deducted from your store credit.

Free Returns: If you added coverage at checkout, your return shipping label is free.

Received the wrong item or a damaged item? Start a return through the portal and upload a photo. Once we review it, we will cover the return shipping.

Package Protection
Coverage added at checkout also protects your order if your package is lost, stolen, or damaged in transit. If something happens to your package, file a claim through our Returns Portal: https://www.charlotteheartboutique.com/apps/redo/returns-portal/login

1. Log in with your order number and email.
2. Select "Start a Shipping Claim" and tell us what happened (upload photos if your package arrived damaged).
3. Once your claim is approved, we'll make it right.

Package protection covers shipping issues only. If you received the wrong item, please start a return through the portal instead.

Processing
We have changed our policy and no longer hold sizes. Once your return is received, it will be processed in 3-7 business days and a gift card will be sent to you by email so you can choose the item you'd like to exchange for.

Shipping
We can ship to virtually any address in the USA. Note that there are restrictions on some addresses. We ship with USPS and UPS to better serve everyone. Free shipping is offered on any orders over $100.

Please note that we make no guarantees on expedited shipping as that is out of our control once it leaves Charlotte Heart.

We offer local pickup in Stephenville. Choose local pickup when checking out.