Shipping and Returns

Returns Policy

Exchange only, no money back, in store credit only. Merchandise must arrive back to us within 14 days of the confirmed delivery date indicated by your order’s tracking number. Items must be in brand new condition. No signs of wear, tags attached, unwashed, unaltered, stain free, makeup free, smoke free and deodorant free. SALES items are a final sale!


Return Process

Detailed guidelines for returns/exchanges:

  • Please do not attempt to return items beyond our 14 DAY exchange policy. 
  • If you are planning on exchanging and are worried about your new size/color being sold out by the time your package arrives, let us know and we will pull the item back.
  • Please include packing slip OR your own note with your name, number, and indication of exchange, or store credit.
  • Buyer assumes all return/exchange shipping costs unless we made a mistake.
  • Ship your returned merchandise at your own discretion, but we do encourage you to use a form of delivery confirmation, as the responsibility of the items is yours once delivered.
  • All clearance items are final sales, no refunds on clearance items!

Charlotte Heart Boutique

566 Hillcrest

Stephenville, TX 76401

Once returned, your items will be processed in the next 1-2 business. We will either ship items out we have pulled back for the exchange along with a confirmation call letting you know your items have shipped. Or we will put the credit on file.

Shipping 

We can ship to virtually any address in the USA. Note that there are restrictions on some addresses.

We ship with USPS Priority Mail 2-3 shipping to better serve everyone. There will be free shipping offered to any orders over $100.

We will offer a local delivery to anyone in Stephenville, Texas for a $3 fee. If you have any particular way you want your items to be shiped please note you may be charged an additional charge.